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Randall heads a department in a major manufacturing corporation.He strives to maintain a free-rein approach to leadership in most situations.Recently,Randall's company lost a major contract that it had been counting on to keep its production line moving.The company needs to take quick action to adjust its operations and slash its expenses.Under these conditions,Randall should maintain his free-rein style of leadership.

A) True
B) False

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Despite all of the changes in the business environment,the basic way a manager performs his or her job has remained remarkably constant.

A) True
B) False

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______________ are units within an organization that receive services from other units within the organization.


A) End-users
B) Internal customers
C) Distribution centres
D) Profit centres

E) B) and C)
F) A) and D)

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As a middle manager for her firm,Tori is very involved with controlling.She has just finished comparing results to standards in the control process.Tori's next step should be to:


A) monitor and record actual performance.
B) set up contingency plans.
C) communicate results and deviations to the employees involved.
D) establish discipline committees to decide on dismissals.

E) A) and B)
F) All of the above

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Identify and define the four key functions of management.

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The four functions of management are pla...

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Hatty is a middle manager at Watta-Deihl Incorporated.The company's top management has just announced that they are going to initiate a policy of empowerment.In order for this policy to succeed,Hatty and other managers will need to adopt a more autocratic style of leadership.

A) True
B) False

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Heather has a strong desire to maintain and preserve order and stability.She is very good at developing tactical plans to achieve her company's goals and objectives.These characteristics suggest that Heather has characteristics of an exceptional leader.

A) True
B) False

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Contingency planning involves developing alternative courses of action to be used if the primary plans do not achieve the desired results.

A) True
B) False

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With the availability of large databases of information,decision-making now is a science rather than an art.

A) True
B) False

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Research has shown that the democratic style of leadership is the most effective style of leadership.

A) True
B) False

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__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.


A) Strategic
B) Contingency
C) Tactical
D) Alternative

E) All of the above
F) B) and C)

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___________ are broad,long-term accomplishments an organization wants to achieve.


A) Goals
B) Objectives
C) Directives
D) Agendas

E) None of the above
F) A) and B)

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Boyd is a manager for the Aces High Card Company,a firm that designs and manufactures greeting cards and party favours.Boyd spends a lot of time trying to find the right people for various positions.These efforts are part of the controlling function of management.

A) True
B) False

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Many large companies are now organizing so that:


A) managers have more control.
B) stockholders have more input.
C) they are more focused on stakeholders.
D) employees can communicate with their labour unions.

E) A) and B)
F) B) and D)

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At Holyfield Chemicals,department heads usually make decisions after meeting with employees and seeking their ideas and suggestions.Department heads at Holyfield Chemicals make extensive use of the ___________ style of leadership.


A) autocratic
B) diplomatic
C) democratic
D) open shop

E) A) and B)
F) A) and C)

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Leadership,coaching,and morale building are all part of a manager's _________ skills.


A) technical
B) theoretical
C) empirical
D) human relations

E) A) and B)
F) A) and C)

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After management has created a plan of action,they focus next on the controlling function in order to accomplish their goals.

A) True
B) False

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Which of the following techniques would a team of workers be most likely to use if they wanted to evaluate several possible solutions to a specific problem their company needs to solve?


A) PERT
B) Regression analysis
C) PMI
D) SWOT

E) B) and C)
F) A) and D)

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Given the lack of discipline and short attention spans of today's workers,modern managers must watch their workers closely,set strict rules,and vigorously enforce them.

A) True
B) False

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Lamont is quick and decisive.He makes most decisions himself,issues orders,and expects his subordinates to follow them without question.Lamont's behaviour is an example of the free rein style of leadership.

A) True
B) False

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