Question 1

In order to minimize distributional errors, raters should use only one part of the rating scale.

Accepted Answer

A) True 
 B)False

Question 2

Performance management systems are established to meet three broad purposes of the organization: strategic, administrative, and developmental.

Accepted Answer

A) True 
 B)False

Question 3

How can an organization protect itself against discrimination and unjust dismissal lawsuits?

Accepted Answer

A)   The organization should provide a review of all top performance ratings by senior managers.
B)   Performance measures should evaluate personal traits.
C)   The requirements for job success should be clearly communicated to employees.
D)   The organization should use a single rater to rate all the employees.
E)   The organization should dismiss poor performers.F) A) and E)
G) A) and B)

Question 4

Identify the measures that a company should take to ensure a legally defensible performance management system.

Accepted Answer

1. The system should be based on valid j...

Question 5

Rebecca, a supervisor, is meeting with an employee whose performance has deteriorated since the previous year. The employee used to do the same work well, so Rebecca believes the problem is not likely to be related to ability. Which response would be most likely to help in this situation?

Accepted Answer

A)   offering to make coaching available
B)   enrolling the employee in a training program
C)   directing the employee's attention to the significance of the problem
D)   investigating whether the employee feels she has been treated fairly
E)   demoting the employeeF) C) and E)
G) B) and D)

Question 6

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition, the employee has most likely committed a(n)

Accepted Answer

A)   error based on similarity.
B)   halo error.
C)   central tendency.
D)   horns error.
E)   contrast error.F) A) and B)
G) C) and D)

Question 7

The ________ approach to performance feedback is used by most managers.

Accepted Answer

A)   problem-solving
B)   tell-and-sell
C)   tell-and-listen
D)   tell-and-train
E)   listen-and-sellF) A) and C)
G) A) and B)

Question 8

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which purpose of performance management?

Accepted Answer

A)   developmental purpose
B)   administrative purpose
C)   investigative purpose
D)   strategic purpose
E)   executive purposeF) All of the above
G) C) and D)

Question 9

Jeremiah, a vice president of human resources, wants to ensure that his company's performance management process is effective, so he sets up an annual review of the process. What should that review measure?

Accepted Answer

A)   whether the performance management process includes all seven steps
B)   whether performance discussions are taking place annually
C)   how well performance standards are tailored to each individual employee
D)   whether measures of individual performance support the department's and company's objectives
E)   how effectively the company has defined performance management as an event, not a processF) All of the above
G) B) and C)

Question 10

The requirements for job success are clearly communicated to employees to protect against lawsuits.

Accepted Answer

A) True 
 B)False

Question 11

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

Accepted Answer

A)   use different performance standards to evaluate different employees
B)   hold a calibration meeting in which managers discuss employee performance ratings and provide evidence supporting their ratings
C)   discourage employees from discussing their weaknesses
D)   require that managers give feedback once a year during the annual appraisal
E)   encourage managers to recognize accomplishments that only employees have identifiedF) A) and B)
G) D) and E)

Question 12

The receptionist at Brunt Inc. is punctual, polite, and always cheerful. The firm's employees and customers all love her. However, she has difficulty with the clerical tasks that the firm's prior receptionists handled. The receptionist's supervisor recommends redesigning the receptionist's job. That recommendation would be most appropriate in which situation?

Accepted Answer

A)   The employee is low in both ability and motivation to meet standards.
B)   The employee has the ability to do better but lacks the necessary motivation.
C)   The employee is highly motivated but lacks ability unless she gets training.
D)   The employee is highly motivated but lacks ability, and training is not expected to help.
E)   The employee is motivated but does not understand the significance of the problem.F) A) and E)
G) All of the above

Question 13

To rate employee behaviors, an organization begins by defining which behaviors are associated with the employee's personality traits.

Accepted Answer

A) True 
 B)False

Question 14

Traditional performance management differs from total quality management (TQM) in that it assesses both individual performance and the system within which the individual works.

Accepted Answer

A) True 
 B)False

Question 15

Ricky is a hardworking, reliable employee in a warehouse. His supervisor notices that this is the fifth year in a row in which Ricky's performance appraisal shows that he has met requirements for every performance standard of his job. Even so, the supervisor has identified areas for improvement. Which statement gives the most significant reason for seeking improvement in Ricky's performance?

Accepted Answer

A)   Ricky has a poor attitude; the supervisor believes that if Ricky improves his performance, his attitude will improve as well.
B)   Ricky has high levels of ability and motivation, which the supervisor wants to put to good use.
C)   There is no reason for Ricky to improve; the supervisor has a policy of always finding something to criticize.
D)   Ricky may seek further career development within the company, which will be aided by improving his performance.
E)   If Ricky does not respond to the supervisor's suggestions, the supervisor will have to demote or terminate him.F) B) and D)
G) A) and E)

Question 16

Briefly describe the five criteria that measure the effectiveness of a performance management system.

Accepted Answer

The five criteria for measuring the effe...

Question 17

In the context of methods for measuring performance, alternation ranking is a variation of ________ ranking.

Accepted Answer

A)   simple
B)   distributed
C)   paired
D)   attribute
E)   scalarF) All of the above
G) B) and E)

Question 18

How can data analytics improve the measurement of employees' performance?

Accepted Answer

A)   by training raters to look at many aspects of performance
B)   by showing raters how errors affect their rating decisions
C)   by preventing raters from making distributional errors
D)   by finding patterns in an employee's behavior
E)   by indicating all the circumstances, intentions, and outcomes associated with an employee's behaviorF) A) and B)
G) All of the above

Question 19

Under which circumstance is appraisal politics most likely to occur?

Accepted Answer

A)   when top executives forbid distorted ratings
B)   when the goals of rating are compatible with one another
C)   when performance appraisal results are directly linked to developmental programs
D)   when senior employees tell newcomers stories about distorted ratings
E)   when performance appraisal is not directly linked to highly desirable rewardsF) D) and E)
G) A) and D)

Question 20

Brianna, a supervisor in a shoe store, observes Charles, an employee, becoming anxious and defensive when a customer complains about some shoes. The customer reacts to Charles' behavior by raising her voice and demanding to talk to a manager. When should Brianna give Charles performance feedback related to his handling of customer complaints?

Accepted Answer

A)   at Charles' annual performance appraisal
B)   within the next few weeks, whenever she has time for a formal meeting with Charles
C)   as soon as she has time to list all of Charles' areas for improvement
D)   as soon as she is finished talking with the complaining customer
E)   during the next month in which performance appraisals are scheduledF) A) and C)
G) B) and D)

Exam 10: Managing Employees Performance

Correct Answer
verified

In the context of methods for measuring performance, alternation ranking is a variation of ________ ranking.

Correct Answer
verified

Traditional performance management differs from total quality management (TQM) in that it assesses both individual performance and the system within which the individual works.

Correct Answer
verified

Under which circumstance is appraisal politics most likely to occur?

Correct Answer
verified

Performance management systems are established to meet three broad purposes of the organization: strategic, administrative, and developmental.

Correct Answer
verified

How can data analytics improve the measurement of employees' performance?

Correct Answer
verified

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition, the employee has most likely committed a(n)

Correct Answer
verified

Identify the measures that a company should take to ensure a legally defensible performance management system.

Correct Answer
verified
1. The system should be based on valid j...
View Answer

Briefly describe the five criteria that measure the effectiveness of a performance management system.

Correct Answer
verified
The five criteria for measuring the effe...
View Answer

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

Correct Answer
verified

The requirements for job success are clearly communicated to employees to protect against lawsuits.

Correct Answer
verified

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which purpose of performance management?

Correct Answer
verified

The ________ approach to performance feedback is used by most managers.

Correct Answer
verified

In order to minimize distributional errors, raters should use only one part of the rating scale.

Correct Answer
verified

Rebecca, a supervisor, is meeting with an employee whose performance has deteriorated since the previous year. The employee used to do the same work well, so Rebecca believes the problem is not likely to be related to ability. Which response would be most likely to help in this situation?

Correct Answer
verified

Correct Answer
verified

Jeremiah, a vice president of human resources, wants to ensure that his company's performance management process is effective, so he sets up an annual review of the process. What should that review measure?

Correct Answer
verified

Correct Answer
verified

To rate employee behaviors, an organization begins by defining which behaviors are associated with the employee's personality traits.

Correct Answer
verified

How can an organization protect itself against discrimination and unjust dismissal lawsuits?

Correct Answer
verified

Exam 10: Managing Employees Performance

Correct AnswerverifiedShow Answer

In the context of methods for measuring performance, alternation ranking is a variation of ________ ranking.

Correct AnswerverifiedShow Answer

Traditional performance management differs from total quality management (TQM) in that it assesses both individual performance and the system within which the individual works.

Correct AnswerverifiedShow Answer

Under which circumstance is appraisal politics most likely to occur?

Correct AnswerverifiedShow Answer

Performance management systems are established to meet three broad purposes of the organization: strategic, administrative, and developmental.

Correct AnswerverifiedShow Answer

How can data analytics improve the measurement of employees' performance?

Correct AnswerverifiedShow Answer

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition, the employee has most likely committed a(n)

Correct AnswerverifiedShow Answer

Identify the measures that a company should take to ensure a legally defensible performance management system.

Correct Answerverified1. The system should be based on valid j...View AnswerShow Answer

Briefly describe the five criteria that measure the effectiveness of a performance management system.

Correct AnswerverifiedThe five criteria for measuring the effe...View AnswerShow Answer

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

Correct AnswerverifiedShow Answer

The requirements for job success are clearly communicated to employees to protect against lawsuits.

Correct AnswerverifiedShow Answer

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which purpose of performance management?

Correct AnswerverifiedShow Answer

The ________ approach to performance feedback is used by most managers.

Correct AnswerverifiedShow Answer

In order to minimize distributional errors, raters should use only one part of the rating scale.

Correct AnswerverifiedShow Answer

Rebecca, a supervisor, is meeting with an employee whose performance has deteriorated since the previous year. The employee used to do the same work well, so Rebecca believes the problem is not likely to be related to ability. Which response would be most likely to help in this situation?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Jeremiah, a vice president of human resources, wants to ensure that his company's performance management process is effective, so he sets up an annual review of the process. What should that review measure?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

To rate employee behaviors, an organization begins by defining which behaviors are associated with the employee's personality traits.

Correct AnswerverifiedShow Answer

How can an organization protect itself against discrimination and unjust dismissal lawsuits?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
1. The system should be based on valid j...
View Answer

Correct Answer
verified
The five criteria for measuring the effe...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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