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Exam 9: Production and Operations Management

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Question 61

Multiple Choice

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A firm that is certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

A) world-class management of both quality and environmental standards.
B) sound financial and marketing practices.
C) ethical treatment of both customers and employees.
D) that its recruitment and training programs for employees protect and promote basic human rights.

E) A) and C)
F) None of the above

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Question 62

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Evidence suggests that U.S.manufacturing firms can no longer compete against the best firms in the rest of the world.

A) True
B) False

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Question 63

Multiple Choice

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Each day the general manager at the New Life Grocery Store reviews employee work schedules,including the late night stock crew,the checkers,the baggers,the deli,produce,and meat department crews,and the office personnel.He coordinates work schedules with shipments,as well as the information he collects from registers that indicates the busiest hours at the store,and then he communicates any exceptions to his department managers.These daily tasks are part of ______________.

The equipment and software Sparky wants to acquire will allow the computers used to design motors to be linked directly to the computer-aided equipment on the factory floor.Sparky is proposing to set up an) :

When considering the issue of facility location,it is important to find an isolated location so that work can get done without interruption from customers.

In a just-in-time inventory system,suppliers:

Facility location is the process of selecting a geographic location for a company's operations.

One of the reasons mass production techniques lost favor is that,despite their ability to keep costs relatively low,mass production lacks flexibility.

A continuous production process is characterized by long production runs that turn out finished goods over time.

Facility layout is the function of operations management that considers the physical arrangement of resources including people)in the production process.

In the past,the idea behind mass production was to:

In JIT inventory systems a manufacturer normally communicates its production plans to suppliers so that they can deliver needed parts and materials just in time for the manufacturer to use them.

Mass customization is tailoring products to meet the needs of individual customers.

Initially,ATM's automated teller machines) were introduced so that customers could make withdrawals from their bank accounts,day or night.As the technology improved,the machines offered a variety of services including the acceptance of deposits,the ability to get credit card advances,check your bank account balances,and even purchase prepaid cell phone credit.ATMs now offer:

Which of the following statements best describes the impact of recent advances in information technology on business location decisions?

A firm would be most likely to employ statistical process control SPC) if it wanted to:

____________ examines statistical samples of product components at each stage of the production process and plots the results on a graph in order to spot and correct any variances from desired quality levels.

Lean manufacturing is a strategy of producing standardized products that have no frills or extra features in order to keep prices low.

Becca works as a new product development engineer for a company that makes solar panels for residential and commercial purposes.Her company uses PERT network software for all development projects.As she nears the final month of her timeline for completing a new panel,Becca will focus on those activities that are:

Many state and local governments offer tax incentives and government services to attract businesses.