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An international strategy involves taking products first produced for their domestic market and selling them internationally with only minimal local customization.

A) True
B) False

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Merck, a pharmaceutical company, has taken thousands of drugs through the federal approval process and so can do it more cost efficiently than many competitors who are new to the industry. These cost savings that come to Merck in the drug approval process are an example of


A) learning effects.
B) factor endowments.
C) ancillary effects.
D) economies of scale.
E) location economies.

F) A) and E)
G) C) and D)

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What is a support activity in the operations of a firm?


A) research and development
B) customer service
C) marketing and sales
D) creation and maintenance of information systems
E) production

F) A) and E)
G) A) and B)

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In general, the more value customers place on a firm's products, the more it leads to


A) less profit for the firm.
B) higher competitive pressure from other firms.
C) lesser the quality of the product.
D) lesser the consumer surplus for those products.
E) higher prices the firm can charge for those products.

F) A) and B)
G) A) and E)

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WiseGuy Inc. sells its finance software for $100. It costs the company $59 to make the product. Customers value the software at $90. In this scenario, WiseGuy Inc.'s value creation is


A) $59.
B) $31.
C) $10.
D) $28.
E) $272.

F) A) and E)
G) None of the above

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One of the principal risks associated with a strategic alliance is that


A) it brings together the complementary skills of alliance partners.
B) it makes it difficult for the partner firms to enter into a foreign market.
C) a firm can give away more than it receives.
D) it does not allow firms to share fixed costs.
E) it almost always fails.

F) A) and E)
G) B) and E)

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A cooperative agreement between potential or actual competitors is called a(n)


A) tactical union.
B) strategic alliance.
C) political affiliation.
D) economic association.
E) nationalization.

F) A) and C)
G) C) and E)

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StickyGlue Corp. creates adhesives used in the construction business. A primary activity in the operations of StickyGlue Corp. would be


A) logistics.
B) research and development.
C) information systems.
D) human resources.
E) company infrastructure.

F) A) and E)
G) B) and D)

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Consumer surplus captures some of the value of a product, which reduces the price a firm can charge for it.

A) True
B) False

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The two phenomena that help explain the experience curve are


A) learning effects and economies of scale.
B) technology inputs and wealth transfer.
C) leveraging subsidiary and local responsiveness.
D) standardized manufacturing and global web.
E) efficiency frontier and location economies.

F) C) and E)
G) B) and C)

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For Bank of America, the "production" activity typically occurs when the


A) customer specifies the service requirements.
B) service is paid for by the customer.
C) service is designed in-house.
D) service is delivered to the customer.
E) customer provides feedback.

F) A) and D)
G) A) and B)

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By standardizing equipment and streamlining its operations, PinPoint Airlines competes by offering less expensive flights than the competition. According to Michael Porter, the strategy that PinPoint Airlines is using is


A) low-cost.
B) differentiation.
C) value transfer.
D) efficiency frontier.
E) diversification.

F) A) and D)
G) B) and C)

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Who should be considered as part of a firm's infrastructure because of the considerable influence associated with the position?


A) procurement manager
B) top management
C) production manager
D) research and development scientist
E) marketing personnel

F) A) and D)
G) B) and D)

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The advantages of strategic alliances are as follows:

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1. Strategic alliances may facilitate en...

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Gen-Supply reminds employees that its flagship product used to cost the company $154 to manufacture when the company launched ten years ago. Now, the same product costs just $58 to manufacture. This demonstrates the effects of


A) a global web.
B) dispersion linkage.
C) economies of scale.
D) the experience curve.
E) the efficiency frontier.

F) A) and D)
G) C) and D)

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How does a company measure profit growth?


A) by dividing the net profits of the firm by total invested capital
B) by subtracting the previous year's gross profit from the current year's gross profit
C) by calculating the difference between the previous year's profitability and the current year's profitability
D) by finding the percentage increase in net profits over time
E) by adding the profitability of the last two fiscal years

F) A) and B)
G) B) and E)

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Firms that compete in the global marketplace typically face which two types of competitive pressure?


A) pressures for increasing investment and pressures to minimize consumer surplus
B) pressures for labor skill enhancement and pressures to minimize economies of scale
C) pressures for cost reductions and pressures to be locally responsive
D) pressures for global promotions and pressures to move down the efficiency frontier
E) pressures for product standardization and pressures to move up the experience curve

F) A) and B)
G) B) and D)

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A(n) ________ is used by economists when referring to charging each customer a price that reflects that individual's assessment of the value of a product.


A) producer surplus
B) reservation price
C) value price
D) efficiency frontier
E) competitive advantage.

F) None of the above
G) C) and D)

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The term mini-multinational refers to the totality of a firm's organization, including organization architecture, control systems and incentives, organizational culture, processes, and people.

A) True
B) False

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Location economies are the economies that arise from performing a value creation activity in the optimal location for that activity, wherever in the world that might be.

A) True
B) False

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