Question 1

_______messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Accepted Answer

The answer of _______messages are typically ambiguous, concern novel events,...

Question 2

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

Accepted Answer

A) True 
 B)False

Question 3

Most executives now believe that important information flows from the:

Accepted Answer

A)   top down.
B)   bottom up.
C)   diagonal level.
D)   horizontal level to diagonal level.
E)   internal to external.F) A) and E)
G) A) and C)

Question 4

To be effective communicators, managers should:

Accepted Answer

A)   focus primarily on enhancing downward communication in the organization.
B)   enhance lateral communication opportunities by encouraging teams.
C)   limit use of communication technology.
D)   strictly push for face-to-face communication.
E)   encourage the use of multiple channels of communication.F) A) and E)
G) A) and D)

Question 5

_______is necessary for communication to be considered two-way.

Accepted Answer

A)   Message
B)   Channel
C)   Feedback
D)   Noise
E)   CircuitF) C) and D)
G) All of the above C

Question 6

_______refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Accepted Answer

A)   Decentralized network
B)   Centralized network
C)   Linear network
D)   Circular network
E)   Gossip structureF) All of the above
G) A) and B)

Question 7

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

Accepted Answer

A) True 
 B)False

Question 8

_______refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Accepted Answer

A)   Job instructions
B)   Implementation of strategies
C)   Practices
D)   Performance feedback
E)   IndoctrinationF) B) and D)
G) A) and B)

Question 9

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Accepted Answer

A)   listening.
B)   nonverbal communication.
C)   empathizing.
D)   direct communication.
E)   nuance communication.F) A) and E)
G) C) and E)

Question 10

_______refers to the messages and information sent from top management down to subordinates.

Accepted Answer

Downward c...

Question 11

Characteristics of a good listener are someone who:

Accepted Answer

A)   asks questions, listens for facts, and avoids distractions.
B)   asks questions, summarizes, and listens to central themes.
C)   shows interest, judges content, and has preconceptions.
D)   listens between lines, starts to argue, and works hard.
E)   shows interest, works hard, and starts to argue.F) B) and D)
G) All of the above

Question 12

Scenario - Amy Holmes

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?

Accepted Answer

A)   The channel's ability to handle multiple cues simultaneously
B)   The ability to facilitate rapid two-way feedback
C)   The ability to establish a personal focus for the communication
D)   The ability to clarify and rapidly reduce communication stereotyping
E)   All of these are valid characteristics of channel richness.F) D) and E)
G) A) and B)

Question 13

Describe the difference between centralized networks and decentralized networks.

Accepted Answer

Centralized network is a team communication structure in which team members communicate through a single individual to solve problems or make decisions. In a decentralized network, the communication structure allows team members to communicate freely with one another and arrive at decisions together.

Question 14

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

A) True 
 B)False

Question 15

When a group of workers have routine tasks to perform, a _______communication structure allows more time for the task to be completed.

Accepted Answer

A)   linear
B)   centralized
C)   decentralized
D)   gossip
E)   teamF) A) and B)
G) A) and C) B

Question 16

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Accepted Answer

A)   writing lengthy explanations.
B)   respecting the reader.
C)   getting a second opinion.
D)   knowing your point and get to it.
E)   writing clearly rather than impressively.F) A) and E)
G) A) and B)

Question 17

Describe the three categories of horizontal communication.

Accepted Answer

Intradepartmental problem solving is mes...

Question 18

_______channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

Formal com...

Question 19

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Accepted Answer

A)   upward communication.
B)   downward communication.
C)   formal communication.
D)   informal communication.
E)   diagonal communication.F) C) and E)
G) A) and B)

Question 20

The_______ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

The answer of The_______ is an informal, person-to-person communication network...

Exam 13: Managing Communication

_______messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Correct Answer
verified

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

Correct Answer
verified

Most executives now believe that important information flows from the:

Correct Answer
verified

To be effective communicators, managers should:

Correct Answer
verified

_______is necessary for communication to be considered two-way.

Correct Answer
verified
C

_______refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Correct Answer
verified

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

Correct Answer
verified

_______refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Correct Answer
verified

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Correct Answer
verified

_______refers to the messages and information sent from top management down to subordinates.

Correct Answer
verified
Downward c...
View Answer

Characteristics of a good listener are someone who:

Correct Answer
verified

Correct Answer
verified

Describe the difference between centralized networks and decentralized networks.

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Correct Answer
verified

When a group of workers have routine tasks to perform, a _______communication structure allows more time for the task to be completed.

Correct Answer
verified
B

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Correct Answer
verified

Describe the three categories of horizontal communication.

Correct Answer
verified
Intradepartmental problem solving is mes...
View Answer

_______channels are those that flow within the chain of command or task responsibility defined by the organization.

Correct Answer
verified
Formal com...
View Answer

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Correct Answer
verified

The_______ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Correct Answer
verified

Exam 13: Managing Communication

_______messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Correct AnswerverifiedShow Answer

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

Correct AnswerverifiedShow Answer

Most executives now believe that important information flows from the:

Correct AnswerverifiedShow Answer

To be effective communicators, managers should:

Correct AnswerverifiedShow Answer

_______is necessary for communication to be considered two-way.

Correct AnswerverifiedC

_______refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Correct AnswerverifiedShow Answer

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

Correct AnswerverifiedShow Answer

_______refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Correct AnswerverifiedShow Answer

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Correct AnswerverifiedShow Answer

_______refers to the messages and information sent from top management down to subordinates.

Correct AnswerverifiedDownward c...View AnswerShow Answer

Characteristics of a good listener are someone who:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Describe the difference between centralized networks and decentralized networks.

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Correct AnswerverifiedShow Answer

When a group of workers have routine tasks to perform, a _______communication structure allows more time for the task to be completed.

Correct AnswerverifiedB

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Correct AnswerverifiedShow Answer

Describe the three categories of horizontal communication.

Correct AnswerverifiedIntradepartmental problem solving is mes...View AnswerShow Answer

_______channels are those that flow within the chain of command or task responsibility defined by the organization.

Correct AnswerverifiedFormal com...View AnswerShow Answer

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Correct AnswerverifiedShow Answer

The_______ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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C

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Downward c...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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B

Correct Answer
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Correct Answer
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Intradepartmental problem solving is mes...
View Answer

Correct Answer
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Formal com...
View Answer

Correct Answer
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Correct Answer
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