Question 1

After several years of higher education, Tom and Zoe Dash were awarded their Ph.D. degrees and found jobs at a university, where they plan to work in research labs. Tom's lab is very large with at least 15 research faculty like himself and 25 graduate students whose benches are all together on one side of the laboratory. Zoe's lab is similar in size, but graduate student benches are interspersed with faculty. From the very beginning, Tom was referred to as Dr. Dash by the graduate students. Zoe and the graduate students in her lab are on first-name basis. As a student of management, which of the following statements would you consider good advice to the managers (also known as the principal investigators)  of these labs?

Accepted Answer

A)   Graduate students will easily lose respect for the principal investigator and other faculty if they are not encouraged to use the title "Dr." when referring to the researchers who have attained the Ph.D. degree.
B)   There is a lot of sensitive information and highly classified techniques in the research process that should not be shared with graduate students.
C)   Job enrichment is an important part of the learning process, and it will only happen if students have their own space, separate from the faculty/researchers.
D)   Open communication occurs when barriers such as work titles and ranks are eliminated, and work spaces are conducive to learning.E) None of the above
F) A) and B)

Question 2

Porter, an employee at Oklahoma Medical Instruments, recently had his job redefined. He now has more flexibility in the hours he works and more say in the procedures used on the job. This suggests that Oklahoma Medical Instruments is trying to change Porter's job so that it has more

Accepted Answer

A)   feedback.
B)   autonomy.
C)   task identity.
D)   task significance.E) A) and B)
F) C) and D)

Question 3

When studying the differences in generations, it is fair to say that many ideas that each group shares result from common experiences during the first 10 years of life.

Accepted Answer

A) True 
 B)False

Question 4

Inequity in the workplace is likely to result in

Accepted Answer

A)   arguments between managers and employees.
B)   higher morale.
C)   lower productivity and reduced quality.
D)   greater worker empowerment.E) B) and C)
F) A) and B)

Question 5

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Accepted Answer

A) True 
 B)False

Question 6

Skill variety is one of the characteristics of work that lead to improved motivation and performance.

Accepted Answer

A) True 
 B)False

Question 7

By the time they graduate from high school, most people have received ample training to develop good listening skills.

Accepted Answer

A) True 
 B)False

Question 8

________ is the characteristic of work concerned with the degree of freedom, independence and discretion an employee has in scheduling work and determining procedures.

Accepted Answer

A)   Autonomy
B)   Interdependence
C)   Feedback
D)   Task significanceE) C) and D)
F) None of the above

Question 9

An important criterion that helps to determine the type of management style (Type A, J, or Z)  that works best for firms is

Accepted Answer

A)   the education level of the workforce.
B)   the marital and family status of the workforce.
C)   the general culture of the firm.
D)   the number of managers vs. the number of employees in the firm.E) None of the above
F) A) and D)

Question 10

The Hawthorne studies found that employees in the experimental group

Accepted Answer

A)   performed much better under bright lighting than they did when lighting was dim.
B)   were more productive than other employees regardless of the level of lighting.
C)   were more creative when working individually than they were when working in teams.
D)   performed poorly because they were distracted by all of the attention they received.E) A) and C)
F) None of the above

Question 11

Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements about high-context cultures reflects how managers in this type of culture might operate?

Accepted Answer

A)   Your personal life would not be of concern to a manager that operates in a high-context culture.
B)   If you are selling your company's product to another business that has a high-context culture, it is almost guaranteed that the product or service will sell itself.
C)   As a manager in a high-context culture, you will always stress that employees compartmentalize their work life and home life, so that each does not interfere with the other.
D)   As a sales professional trying to sell your product to a business that operates within a high-context culture, you may have to visit the decision makers several times and get to know them on a personal level.E) B) and C)
F) B) and D)

Question 13

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called

Accepted Answer

A)   therbligs.
B)   elementary steps.
C)   micromotions.
D)   lillifranks.E) A) and B)
F) C) and D)

Question 14

Brendan is putting together an employee group to help add new technology to his company's existing products. He is looking for employees that are comfortable with new technologies, and who are flexible, adaptable, and have a strong sense of commitment to their work. Many of his company's Millennial employees probably would meet these criteria.

Accepted Answer

A) True 
 B)False

Question 15

Elton Mayo became known as the father of scientific management.

Accepted Answer

A) True 
 B)False

Question 16

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

Accepted Answer

A)   they were easy to explain and easy to measure.
B)   they focused on making the jobs performed by employees simpler to accomplish.
C)   they were related to job content.
D)   they allowed more productive employees to receive higher compensation.E) A) and B)
F) None of the above

Question 17

Elsa's manager is relieved when he sees her coming through the front door each morning. He knows that the day's tasks will not need to be adjusted. Elsa's work productivity and performance on the job are very good. Recently, however, her ability to get to work on time has affected her job performance. He has documented a number of unrelated health issues that have prevented Elsa from being at work on time. Which of the following views would Maslow likely share with Elsa's supervisor?

Accepted Answer

A)   A lack of socialization on the job may increase an employee's health-related issues.
B)   Self-actualization needs are not being met by this employer.
C)   Hygiene factors such as good pay are obviously not present through this employer.
D)   Lower-order needs such as physiological needs must be met before higher-order needs.E) All of the above
F) None of the above

Question 18

Although Elton Mayo originally intended to collect data for a traditional scientific management study, his breakthrough research led to further research on the kinds of things that drive employees to successfully meet and exceed productivity goals at work.

Accepted Answer

A) True 
 B)False

Question 19

Scientific management became the dominant strategy for improving productivity during the early 1900s.

Accepted Answer

A) True 
 B)False

Question 20

Maslow called the needs people have for security at work and at home

Accepted Answer

A)   physiological needs.
B)   stability needs.
C)   insurance needs.
D)   safety needs.E) C) and D)
F) B) and D)

Exam 10: Motivating Employees

Correct Answer
verified

Although Elton Mayo originally intended to collect data for a traditional scientific management study, his breakthrough research led to further research on the kinds of things that drive employees to successfully meet and exceed productivity goals at work.

Correct Answer
verified

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called

Correct Answer
verified

Correct Answer
verified

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

Correct Answer
verified

Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.

Correct Answer
verified

Skill variety is one of the characteristics of work that lead to improved motivation and performance.

Correct Answer
verified

Elton Mayo became known as the father of scientific management.

Correct Answer
verified

________ is the characteristic of work concerned with the degree of freedom, independence and discretion an employee has in scheduling work and determining procedures.

Correct Answer
verified

Scientific management became the dominant strategy for improving productivity during the early 1900s.

Correct Answer
verified

By the time they graduate from high school, most people have received ample training to develop good listening skills.

Correct Answer
verified

Correct Answer
verified

Porter, an employee at Oklahoma Medical Instruments, recently had his job redefined. He now has more flexibility in the hours he works and more say in the procedures used on the job. This suggests that Oklahoma Medical Instruments is trying to change Porter's job so that it has more

Correct Answer
verified

An important criterion that helps to determine the type of management style (Type A, J, or Z) that works best for firms is

Correct Answer
verified

Which of the following statements about high-context cultures reflects how managers in this type of culture might operate?

Correct Answer
verified

The Hawthorne studies found that employees in the experimental group

Correct Answer
verified

When studying the differences in generations, it is fair to say that many ideas that each group shares result from common experiences during the first 10 years of life.

Correct Answer
verified

Inequity in the workplace is likely to result in

Correct Answer
verified

Maslow called the needs people have for security at work and at home

Correct Answer
verified

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Correct Answer
verified

Exam 10: Motivating Employees

Correct AnswerverifiedShow Answer

Although Elton Mayo originally intended to collect data for a traditional scientific management study, his breakthrough research led to further research on the kinds of things that drive employees to successfully meet and exceed productivity goals at work.

Correct AnswerverifiedShow Answer

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

Correct AnswerverifiedShow Answer

Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.

Correct AnswerverifiedShow Answer

Skill variety is one of the characteristics of work that lead to improved motivation and performance.

Correct AnswerverifiedShow Answer

Elton Mayo became known as the father of scientific management.

Correct AnswerverifiedShow Answer

________ is the characteristic of work concerned with the degree of freedom, independence and discretion an employee has in scheduling work and determining procedures.

Correct AnswerverifiedShow Answer

Scientific management became the dominant strategy for improving productivity during the early 1900s.

Correct AnswerverifiedShow Answer

By the time they graduate from high school, most people have received ample training to develop good listening skills.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Porter, an employee at Oklahoma Medical Instruments, recently had his job redefined. He now has more flexibility in the hours he works and more say in the procedures used on the job. This suggests that Oklahoma Medical Instruments is trying to change Porter's job so that it has more

Correct AnswerverifiedShow Answer

An important criterion that helps to determine the type of management style (Type A, J, or Z) that works best for firms is

Correct AnswerverifiedShow Answer

Which of the following statements about high-context cultures reflects how managers in this type of culture might operate?

Correct AnswerverifiedShow Answer

The Hawthorne studies found that employees in the experimental group

Correct AnswerverifiedShow Answer

When studying the differences in generations, it is fair to say that many ideas that each group shares result from common experiences during the first 10 years of life.

Correct AnswerverifiedShow Answer

Inequity in the workplace is likely to result in

Correct AnswerverifiedShow Answer

Maslow called the needs people have for security at work and at home

Correct AnswerverifiedShow Answer

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified