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Exam 21: Managing Operations

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Question 41

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In his retail store, Jose's point-of-sale software relieves inventory for each item purchased.At any time, Jose can look at the inventory records on his computer and know exactly how many of each item is in stock.This type of inventory system is called:

A) cycle counting.
B) perpetual.
C) physical.
D) two-bin.

E) A) and D)
F) A) and C)

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Question 42

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Powerful companies, whether they are large or small, gain competitive advantage when satisfying customer needs and wants better than their competitors.

A) True
B) False

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Question 43

Multiple Choice

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Which operations factor is centred on satisfying customers over time?

Because close interactions with customers allow employees to better understand them, management should be sent in the field periodically.

Wallie's Western Wear is a retailer of western style clothing that produces all of its own products.Wallie and Wanda, the owners, want to incorporate a system to solve quality problems and understand they need to start with their customers.What suggestions would be helpful for this process?

Match the term with its definition.Some terms may not be used a.ABC method b.Associative forecasting c.Cooperative purchasing organisation d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -Operational strategies used to stimulate customer demand when it is normally low.

Service businesses are typically more concerned with _____ costs than with the cost of materials for operations.

After describing the ABC Inventory Classification System, give examples of each category for a food item common to a restaurant.

Obsolescence is a cost of inventory.

Match the term with its definition.Some terms may not be used a.ABC method b.Associative forecasting c.Cooperative purchasing organisation d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -A method for keeping a running record of inventory.

Match the term with its definition.Some terms may not be used a.ABC method b.Associative forecasting c.Cooperative purchasing organisation d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -A system of classifying items in inventory by relative value.

Continuous manufacturing refers to assembly lines that run 24 hours a day, seven days a week.

A suggestion for increasing outsourcing success is:

Because the small business owner must perform many functions that consume many hours each day, it is acceptable practice to decline a salesperson's request for an appointment.

Rather than rely on the bartender to use the correct proportions of ingredients in mixed drinks, the owner installed a drink-mixing machine that automatically selects and measures the ingredients into the glass.This method is a type of:

Match the term with its definition.Some terms may not be used a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -The use of a random, representative portion of products to determine the acceptability of an entire lot.

The traditional method of maintaining product quality has been the:

The inventory control method that uses a targeted service level allowing for the variability of supply and demand is the:

Discuss quality tools and techniques that can be used to improve quality.Specifically describe the difference between inspection vs poka-yoke as a quality assurance method.How do these methods relate to Ishikawa's "The Basic Seven" and statistical methods of quality control?

Match the term with its definition.Some terms may not be used a.ABC method b.Associative forecasting c.Cooperative purchasing organisation d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -A method of reducing inventory carrying costs by making or buying what is needed just as it is needed.