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________ involves creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business so that it is more effective and efficient.


A) Organizing
B) Production management
C) Tactical planning
D) Leadership

E) None of the above
F) B) and D)

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According to the box, "Will Strategy Robots Replace Managers?", with robots having the capabilities to do a multitude of business tasks, why have machines not replaced most human jobs?


A) Companies do not want to eliminate all jobs at once.
B) Machines cannot do the jobs of humans, like recommend cancer cures or make banking decisions.
C) There is a level of reasoning and strategy that only humans have the ability to do.
D) Machines are only useful in manufacturing duties.

E) B) and D)
F) None of the above

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Accounting and finance are important for control systems because they provide the numbers management needs to evaluate progress.

A) True
B) False

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While goals are measurable, objectives are not.

A) True
B) False

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Planning involves setting the organizational vision, goals, and objectives.

A) True
B) False

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There is no single leadership style that works best in all situations.

A) True
B) False

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Describe three different leadership styles and give an example of a situation in which each style could be most used effectively.

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Students should identify the following l...

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A ________ is an overall explanation of why an organization exists and where it is trying to head.


A) tactical plan
B) prime directive
C) corporate charter
D) vision

E) A) and D)
F) B) and C)

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In most high-tech industries, the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise, detailed directions to the workers.

A) True
B) False

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The best way to get people to do what a manager wants is for the manager to reprimand those who don't do things correctly.

A) True
B) False

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Kelley is a plant manager for O'Donnell Industries, Inc. Though she spends time performing all management functions, she is mostly tasked with tactical planning and controlling. Kelley's position would be classified as part of O'Donnell's


A) top management.
B) lateral management.
C) supervisory management.
D) middle management.

E) B) and C)
F) A) and B)

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In the control process, performance standards should be stated in general terms in order to give management as much flexibility as possible.

A) True
B) False

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Identify and define the four key functions of management.

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The four functions of management are pla...

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Research has shown that the democratic style of leadership is the most effective style of leadership.

A) True
B) False

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Branch and plant managers and division heads are classified as first-line managers.

A) True
B) False

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Given the lack of discipline and short attention spans of today's workers, modern managers must watch their workers closely, set strict rules, and vigorously enforce policies.

A) True
B) False

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Amari is the project manager for a team of experienced and creative programmers at Game Guys, Inc., a popular games developer. Since the team members are bright, creative, and highly motivated, Amari brainstorms basic ideas with her group, then allows the programmers a great deal of freedom to do what it takes to reach the agreed-upon objectives. Amari is using a free-rein leadership style.

A) True
B) False

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Today's progressive managers


A) prefer to use the autocratic style of leadership.
B) emphasize teamwork and cooperation rather than discipline and order giving.
C) face fewer challenges and problems than managers in the past.
D) can rely on a much higher level of worker loyalty to the organization than in the past.

E) All of the above
F) C) and D)

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The ________ style of leadership is characterized by making managerial decisions without consulting others.


A) autocratic
B) bureaucratic
C) free rein
D) democratic

E) A) and B)
F) C) and D)

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The first step in the controlling process is to monitor and record the actual results.

A) True
B) False

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