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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 1

True/False

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As the HR manager at a small business,John handles most of his firm's recruiting efforts.Because John recruits for a small business he has a distinct advantage over larger competitor firms when it comes to finding the right people to fill his firm's needs.

A) True
B) False

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Question 2

Multiple Choice

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Once the job description and job specifications were written for a new marketing assistant position in his department,Lance called his HR specialist to proceed with the next step in the process of making a successful hire.After providing a timeframe for qualified persons to apply for the job,the next step in the selection process is best described as:

A) Conducting background investigations.
B) Obtaining results from physical exams.
C) Conducting initial and follow-up interviews.
D) Establishing trial and probationary periods.

E) B) and C)
F) C) and D)

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Question 3

Multiple Choice

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__________ is a type of training that duplicates the exact combination of conditions that occur on the job.

The first step in the performance appraisal process is to:

While talking with a group of family and friends,Jeanne mentions that she was offered an impressive golden handshake by her employer.Which of the following statements is she most likely to make next?

What are the key features of flextime plans,compressed workweeks,and job sharing plans? Discuss the advantages and disadvantages of these approaches to scheduling employees.

When Andrew administered the performance appraisals for his employees at California Canines,a producer of upscale clothing and accessories for pets,he made certain that he allowed at least one hour for each appraisal.He met with each employee in his quiet office,and gave each an opportunity to prepare a self-improvement program.His goal was to make each appraisal a positive experience for the employee.Andrew carried out the suggestions of experts in performing effective performance appraisals.

A(n) __________ is prepared as part of the human resource planning process,and indicates the characteristics and qualifications of the organization's labor force,thus helping the firm determine whether its employees are technically up-to-date and adequately trained.

Which of the following statements about human resource management opportunities and challenges is most accurate?

Recent trends suggest that the best way for firms to control labor costs is to focus on limiting the growth of wages and salaries rather than controlling fringe benefits.

Hillary is a human resource manager with Golden Years Elder Care Services.The company is considering offering some new services,and she wants to know how many current employees have certain types of skills and training to adequately perform the new services.A document that would help Hillary answer this question is the firm's:

All states in the U.S.require pre-employment physical exams for select groups of applicants.

A common way of compensating teams is a ___________ system,in which bonuses are based on improvements over a previous performance baseline.

Examples of soft benefits that a firm might offer are: onsite medical physician services,and exercise centers.

Julie Daniels recently became a member of the Plumbers Union.She has been told she will work with John Weimeister,a skilled and experienced plumber,for at least three years in order to learn all of the skills and techniques of her craft.This type of training is referred to as:

The effectiveness of the EEOC has been limited because Congress never gave it any authority to enforce its mandates.

When Sally Miller was hired to a lower-level management position at Zinwick and Associates,she was introduced to Wendy Hopper,and told that Wendy would be her mentor.As a mentor,Wendy will coach and guide Sally,introduce her to the right people,and be her organizational sponsor.

A performance appraisal provides an opportunity for employees to make suggestions about how a particular task could be better performed.

Today,human resource management has become so important that in many firms it has become:

A __________ allows workers to work the full number of hours per week in fewer days.